Due to the nature of needlepoint canvas creation and small-batch production, all sales are final.

 

We do not accept returns or offer exchanges.

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If your order did not arrive as expected, please say hi! 

We'll be in touch to sort it out.

Your order will ship within two business days unless otherwise noted, such as for pre-order items.

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Shipping times can vary depending on location and carrier. Once your order is on its way, delays caused by inaccurate shipping data or shipping carriers are not our responsibility.

 

If there is an issue with your

in-transit order, please say hi! ​

We're happy to help.​​

We collect only what's needed to process orders, communicate with you, and improve your experience, such as name, email, and shipping address.

 

Payments are handled securely by trusted third-party providers.

 

esswells does not store full payment information and will not sell or share your personal data. 

By using our site and placing an order, you agree to the following:

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• Products are sold as described at the time of purchase

• Pricing and availability may change from time to time

• All designs, images, and content on this site belong to esswells and may not be reused without permission

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These terms are governed by the laws of the state in which esswells operates.​​