Due to the nature of needlepoint canvas creation and small-batch production, all sales are final. We do not accept returns or offer exchanges. Every canvas is hand painted. Subtle variations are part of the charm. Colors may vary due to screen settings. Threads are not include unless explicitly stated.

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If your order did not arrive as expected, please contact us.

Shipping times can vary depending on location and carrier. Once your order is on its way, delays caused by inaccurate shipping data or shipping carriers are not our responsibility.

 

If there is an issue with your in-transit order, please contact us.

We collect only what's needed to process orders, communicate with you, and improve your experience, such as name, email, and shipping address.

 

Payments are handled securely by trusted third-party providers.

 

esswells does not store full payment information and will not sell or share your personal data. 

By using our site and placing an order, you agree to the following:

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• Products are sold as described at the time of purchase.

• Pricing and availability may change from time to time.

• All designs, images, and content on this site belong to esswells and may not be reused without permission.

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These terms are governed by the laws of the state in which esswells operates.​​